Sunday, July 18, 2010

Musings on EHR Usings

By now, most of you know I’m a small town pediatrician in private practice with an IT department consisting of me. (Not to take anything away from the great job my wonderful EHR VAR support people do, but their 1,000 mile reach has its limitations.)

As the chief cook and bottle recycler, it sometimes amuses me just how challenging this EHR/EMR proposition is – especially when I think of others trying to pull this off who may not be so tech-star-struck. I mean, really, how many doctors really care if they’re using pen and paper or mouse and keyboard? From what I see, most of my colleagues just want to provide healthcare help. All that charting stuff is more often seen as a way to get paid than as a real necessity for patient well-being and ongoing care.

I know, I know – in bigger institutions and large practices where patients may see multiple providers thereby necessitating better legibility and patient care communication, and, when you consider data usefulness and sharing, I think most physicians understand that digitization is the way to go. However, I’ll betcha that outside of CMIO and geekoids such as me/we, very few really want to be bothered with the technicalities of .NET or MUMPS or SQL or even CCD/CCR. They just wanna be docs. And get paid reasonably. And get home some.

We had a recent episode where our EHR kept slowing to a crawl just before freezing completely, again and again and again, over several days. A server reboot would fix it, but it’d come back within hours, maybe minutes. My VAR support team finally figured out that a driver needed updating, but we really struggled for a coupla few days there.

Then we had one of our touchscreen registration desk kiosks act up recently…well, actually, it turned out to be the flexible, spill- and child-proof keyboard, but there wasn’t much my 1,000 mile VAR could help with on that one. Seems simple now, but the strange effects of the partially-working keyboard caused a diagnostic dilemma for weeks.

The other day I realized I had been using a poorly finished EHR template for many months which necessitated my rewriting pieces of each note that should have been auto-populated. I waste many seconds every time I have to do that, but during a busy day, who has time to stop and edit a template? Then, by the time the day has beat you into submission, you don’t even remember the little template nuisance when it is overshadowed by the many, much larger issues of the day. You just want to get home…or even just “away.” Thus, the template remains a constant reminder of the inadequate allotment of 24 hours within which to scramble.

As you can glean, the “Musings” title is befitting as I’m really not too focused here on any particular issue. Within some of the other roles I juggle, be they doctor-y or HIT-ish, I have very little time for wistful reflection. Maybe that’s part of the point and maybe that’s what I hope more of the vendor-programmer-developer folks out there will hear:

Being a physician these days isn’t about HIT. It’s still about being a doctor and it is harder than ever. When you sit inside your protected HIT worlds and talk tech-ese with other technophiles, please remember – the peeps you’re trying to serve, for the most part, couldn’t care less about scripting, unless you’re talking prescripting. Keep it stupid simple…and easy to fix.

From the trenches…

“The most potent muse of all is our own inner child.” – Stephen Nachmonovitch

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1 comment:

Rebecca said...

It can be so frustrating when your EHR system slows or freezes. Afterall, not only are you seeing the patient, but now documenting at time of visit most likely. It holds everything up like e-scripts for instance.

Be cognizant of the fact that if you are frustrated it will surely show to the patients.

However, documenting your frustration or "musings" here is a great outlet for venting.

Wishing you much success!